Note for senders in South Africa
South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) regulates how personal information is processed, and the Information Regulator oversees it (inforegulator.org.za). Raipur Hydraulics Pvt. Ltd. is based in Raipur, India. When you send an enquiry, a partner application or a WhatsApp message from South Africa, your contact details and the information you attach are transferred to and processed by RHPL in India for one purpose: to answer your enquiry, prepare a quotation and manage any resulting order or partner discussion.
- What we collect: name, company, email, phone or WhatsApp number, province and delivery town, buyer type, importer-of-record answer, the requirement text and any files you attach.
- What we do not do: sell your information, or use it for unrelated marketing without your consent.
- Who sees it: RHPL's sales and engineering staff, and service providers that host the website and deliver form emails.
- Your choices: you can ask us to access, correct or delete your information by writing to sales@raipurhydraulics.com.
- Customer names: you do not need to name your own customers or mine sites in an enquiry or partner application.
Security and analytics
Cloudflare Turnstile verifies form submissions to help prevent automated abuse. No analytics is loaded on this website.
Form delivery
An RFQ or partner application is processed in server memory. The website validates required fields, a honeypot, the attachment size and file signature, the originating site and a Turnstile security token before requesting email delivery through Resend to RHPL. Each form accepts one supported attachment up to 5 MB. The partner form includes CIPC registration where applicable, business type, province or belt, import experience, optional vendor-registration status and lines of interest. Buyer type and importer-of-record answers are RFQ-only.
The application does not create a customer database or place attachments in a public file store. A provider-accepted response means the email service accepted the request, not that a quotation or partner appointment has been issued. A delivery timeout can be uncertain; use the same reference for follow-up rather than assuming the message was not accepted.
Retention and service providers
The application retains form data transiently while processing a request. Received correspondence and attachments may remain in RHPL’s mailbox and the email provider’s records under their applicable settings. This website does not impose an automatic deletion period on those records. Hosting and security providers may retain technical access logs. RHPL and its providers may process information in India and other countries; the contact route below is available for questions about access, correction or deletion.
Information to keep out of an initial enquiry
Send only the technical and business information needed for the requirement. Do not attach identity documents, bank statements, payment-card information, passwords or unrelated personal records. Do not send another person’s contact details or confidential drawing unless you are entitled to share them. Customer or mine names are not required for an initial partner enquiry.
Email, WhatsApp and your choices
Email and WhatsApp buttons open those separate services. They do not automatically transfer the form contents or attachments. Information you choose to send is handled by the receiving service and RHPL. Contact sales@raipurhydraulics.com to request access, correction or deletion and identify the relevant correspondence if known. RHPL may need enough information to locate it and verify the request; any records that must be retained will be explained.